Privacy Policy

1. Who we are

AskTax is provided by StyleUpp s.r.o. (“we”, “us”). We decide how and why your personal information is used, which makes us its “controller” under UK and EU data-protection law.

• Company: StyleUpp s.r.o.
• Address: Mečislavova 164/7, Nusle, 140 00 Praha 4, Czech Republic
• Registration: Company ID (IČO) 09927646, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 344827
• VAT ID: CZ09927646
• Email: support@styleupp.com

We are established in the Czech Republic, in the European Union, so our lead data-protection authority in the EU is the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, uoou.gov.cz).

This policy covers the website at asktax.app, the AskTax apps for iPhone and Android, and the emails we send. It is written to match how the service actually works; if something here is unclear, ask us.

2. The information we collect

Your account

Your email address and your password. Our sign-in provider stores only a one-way scrambled form of the password (a “hash”), never the password itself. We also record when you signed up, confirmed your email and last signed in. If you sign in with Google, Google shares your name, email address and profile picture with us.

Your tax profile

The country whose tax law applies to you — the United States, the United Kingdom, Spain, the Netherlands or Italy — and what that country's questions depend on:

• United States: how you earn, how your business is set up, your filing status, the tax year and your state if you give it.
• United Kingdom: how you earn, how your business is set up, whether you are VAT registered, the tax year and your region of the UK if you give it.
• Spain: your activity, your business form, how your income tax (IRPF) is worked out, your VAT scheme, the tax year, your autonomous community if you give it, and your language.
• The Netherlands: how you earn, your business form, your income-tax position (including whether you meet the hours criterion, the urencriterium), your VAT position (including whether you use the small business scheme, KOR), the tax year and your language.
• Italy: your activity, your business form, your tax regime (such as the regime forfettario), your VAT position, the tax year, your region if you give it, and your language.

In every country you can also add a few words about what you do. Your language is the one you use AskTax and get answers in: English, or the country's own language.

We never ask for your income, your tax or identity numbers (such as a Social Security number or EIN, a UTR or National Insurance number, a DNI, NIE or NIF, a BSN, or a codice fiscale or partita IVA), bank details or tax documents. Please do not type them into your questions.

Your questions and answers

The questions you ask, the answers you receive (including the sources they cite), each chat's title (taken from its first question) and the technical details of each answer: which AI model wrote it and how much text it processed. Your Library is built from these answers.

Your agreement to our terms

Which version of the Terms of Use and this Privacy Policy you agreed to, when, and where (the website, the iPhone app or the Android app), with the identification string your browser or app sends (its “user agent”). We do not record your IP address with it.

Your subscription

Whether your subscription is active, where you bought it (by card on the website, in the App Store or on Google Play), its billing periods, when access ends and whether it renews, and the identifiers that link your account to your records at Stripe or RevenueCat. We also receive the notices Stripe and RevenueCat send when a subscription changes; these can include your billing name, email, country and postal code as you gave them to Stripe. We never see or store your card number: you enter it on Stripe's own checkout page. When you subscribe on the website, Stripe asks for your billing address — and, if you buy as a business, your tax ID — to work out the VAT or sales tax due; we receive your billing country from it.

A withdrawal from your subscription

If you withdraw from a website subscription within 14 days: when you asked, the subscription it concerned, your billing country, the days used and the refund, and when we emailed you the confirmation.

Your usage

How many answers you have received in the current billing month and in the last hour, so that the fair-use limits (100 answers a billing month, 20 an hour) can be applied.

Technical information

When you use AskTax, our hosting providers record technical details of each request, such as your IP address, the type of device and browser, the time, and what was requested. Our sign-in provider also keeps the IP address and browser or app of each signed-in session.

Cookies and your device

The website uses only the cookies it needs to work: one that keeps you signed in, a one-time value used while you sign up or sign in, one that remembers your cookie choice, and a security cookie Cloudflare sets to protect our database provider from bots. There are no analytics or advertising cookies. The Cookie Policy lists them. The apps keep your sign-in on your device.

Messages you send us

If you email us, we keep the correspondence.

We do not use trackers, collect your precise location, or read your contacts, photos or other data on your device.

3. How we use it, and why we are allowed to

UK and EU data-protection law requires a “legal basis” for each use of personal information. Ours are shown next to each purpose.

We do not send marketing emails. We rely on your consent only for optional things, and there are none today. If we ever add optional analytics to the website, it will load only after you choose “Accept all” in the cookie banner, and you can change your mind at any time.

Answers are written by AI. An AI model (Anthropic's Claude) writes each answer from the official sources our library finds for your question. Answers are information for you to use; we do not use them, or anything else, to make decisions about you that have legal or similarly significant effects. Every answer is marked as written by AI — on the page where you ask, in the data behind each answer, and in your data download, with the model that wrote it — as the EU Artificial Intelligence Act requires.

Translating your question for the search. If you use AskTax in English for Spanish, Dutch or Italian law, an Anthropic model first translates your question into that country's language, so that we can search the law in its own words. It is the same provider that writes the answers, and it receives nothing more than your question (and, when you answer a follow-up question, the question it follows). The answer is still written from your question as you asked it, and we do not store the translation.

We do not use your questions to train AI models, and neither do our AI providers. Who receives your questions, and on what terms, is in section 4.

4. Who we share it with

We use the service providers below to run AskTax. They process personal information on our behalf, only for the purposes described here, under contracts that require them to protect it.

OpenAI does not receive your information today. Our code can use OpenAI's embedding service in place of Voyage AI; if we switch, we will update this list first.

We may also disclose information when the law requires it, to protect people's safety or our rights, to professional advisers bound by confidentiality, or to a buyer if the business is sold — in which case this policy continues to apply to your information and we will tell you.

We do not sell your personal information, and we do not share it for advertising.

5. International transfers

AskTax's database and servers are in the United States. If you use AskTax from the United Kingdom or the European Union, your information is transferred to the United States, and some providers may process it in other countries (see section 4).

We protect these transfers with the EU–US Data Privacy Framework (and its UK Extension) where the provider is certified under it, and otherwise with the EU Standard Contractual Clauses and the UK International Data Transfer Addendum in each provider's data processing agreement. You can ask us for a copy of the relevant safeguards.

6. How long we keep it

7. Your rights and choices

Everyone

• See and download your data from Account → Download my data (details below).
• Correct it. Change your tax profile at any time on the website or in the app. To change your email address, write to support@styleupp.com.
• Delete it. Delete any chat, or your whole account — see section 8.

For anything else, write to support@styleupp.com from the email address of your account. We may need to confirm it is you before we act. We answer within one month (UK and EU) or 45 days (US states), and tell you if we need longer.

What the download contains

On the website or in the app, go to Account → Download my data. You get one file (JSON, a common format other services can read) with:

• your account: its ID, email address, when it was created and confirmed, when you last signed in and how you sign in;
• your tax profile;
• your consent records: each document and version you agreed to, when, where and the browser or app you used;
• your subscriptions: where you bought them, their status, billing periods, when access ends, whether they renew and until when you can withdraw;
• any withdrawal from a website subscription: when you asked, the days used, the refund and when we confirmed it;
• your fair-use usage for this billing month and the last hour, with the counts behind them;
• every chat, with every question and answer — each answer marked as written by AI, with the model that wrote it.

You can download it once every 10 minutes. It leaves out the identifiers that link your account to Stripe and RevenueCat and the raw billing notices they send us; ask support@styleupp.com if you want those too.

If you are in the United Kingdom or the European Union

You have the right to access your information, to have it corrected or deleted, to restrict how we use it, to receive it in a portable format, and to object to uses based on our legitimate interests. Where we rely on consent, you can withdraw it at any time.

You can complain to a data-protection authority. Our lead authority in the EU is the Czech Office for Personal Data Protection (uoou.gov.cz). You can also complain to the authority in the country where you live or work, or where you believe the law was broken — for example:

• Spain: the Agencia Española de Protección de Datos (AEPD, aepd.es).
• The Netherlands: the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
• Italy: the Garante per la protezione dei dati personali (garanteprivacy.it).
• United Kingdom: the Information Commissioner's Office (ico.org.uk, 0303 123 1113).
• Other EU and EEA countries: the authorities listed at edpb.europa.eu.

We would appreciate the chance to deal with your concern first.

If you live in California or another US state with a privacy law

You have the right to know what personal information we collect, use and disclose; to get a copy of it; to have it deleted; and to have it corrected. You can use these rights yourself as described above, or through an authorized agent, and we will not treat you differently for using them. If we turn down a request, you can appeal by replying to our answer; if you are still not satisfied, you can contact your state's Attorney General.

We do not sell or share your personal information (including for cross-context behavioral advertising), and we have not done so in the last 12 months. We use sensitive personal information — your account login — only to provide the service.

We collect this information from you, from your device, from Stripe, RevenueCat, Apple and Google (about your subscription) and, if you use it, from Google sign-in. The purposes are in section 3, and how long we keep each kind in section 6.

8. Deleting your account and data

You can delete your AskTax account and its data yourself, at any time, on the website or in the iPhone or Android app. You do not need to agree to updated terms to do it.

How to delete your account

1. Sign in on the website (asktax.app) or in the app.
2. Open Account and choose Delete account.
3. Confirm. Your account is deleted straight away.

If you can no longer sign in or no longer have the app, write to support@styleupp.com from the email address of your account and we will delete it for you. You can also delete single chats at any time without deleting your account; their questions and answers are deleted with them.

What is deleted, and what is kept

Go to Account → Delete account, on the website or in the app. It works even if you have not agreed to updated terms. It:

• cancels a card subscription immediately, without a refund for the rest of the period — if you are in the EU or EEA and subscribed less than 14 days ago, withdraw first (Account → Withdraw from contract here) to be refunded for the unused days;
• then deletes your account, tax profile, chats and answers, consent records, subscription status, usage counts and the link to your Stripe customer record.

A subscription bought in the App Store or on Google Play is billed by Apple or Google, and only you can cancel it — in the store, before or after deleting your account. Deleting your account does not stop the store billing you.

Some things stay for a while (see “How long we keep information” in the Privacy Policy): the short record of each billing notice, database backups (up to 7 days), the text our AI providers have processed (Anthropic: up to 30 days), sent emails at Resend (30 days), and the records Stripe, RevenueCat, Apple and Google keep under their own policies.

Consider downloading your data first (Account → Download my data): once the account is deleted, we cannot restore it.

9. Children

AskTax is for adults: you must be 18 or older to use it. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has created an account, tell us at support@styleupp.com and we will delete it.

10. Security

• Everything you send to AskTax is encrypted in transit (HTTPS), and our hosting providers encrypt stored data.
• Database access rules, checked on every request, keep each person's information visible only to them.
• Passwords are stored only as one-way hashes, and we never handle card numbers.
• Our secret keys for our providers are held only on our servers, never in the website or the apps.

No system is completely secure. If a breach affects your personal information, we will tell you and the authorities as the law requires.

11. Changes to this policy

Each version of this policy has a version number and the date it takes effect, shown at the top. If we make an important change, we will ask you to review it and agree before you continue using AskTax; you can instead download your data and delete your account. Ask us for any earlier version.

12. Contact

Write to support@styleupp.com about anything in this policy, or post to Mečislavova 164/7, Nusle, 140 00 Praha 4, Czech Republic.

Read this policy with our Terms of Use and Cookie Policy. The Legal page collects them all.