Terms of Use

1. What AskTax is, and what it is not

AskTax is a research tool for tax questions. It searches a library of official texts for the provisions that fit your question, and an AI model writes a plain-language answer from them. Each answer quotes its sources word for word, in the language they are written in, and links to the official text. The library covers five countries:

• United States: federal tax law — the Internal Revenue Code in the U.S. Code and Treasury regulations in the eCFR — and IRS guidance.
• United Kingdom: tax legislation from legislation.gov.uk and HMRC guidance from GOV.UK, used under the Open Government Licence.
• Spain: tax legislation from the consolidated texts of the Boletín Oficial del Estado (BOE), which are for information only (texto consolidado de carácter meramente informativo). Every Spanish source says so and names its source: “Fuente de los datos: Agencia Estatal Boletín Oficial del Estado.”
• The Netherlands: tax legislation from wetten.overheid.nl (the Basis Wetten Bestand) and Belastingdienst guidance from belastingdienst.nl, both published under CC0. AskTax is not affiliated with or endorsed by the Belastingdienst.
• Italy: tax legislation from Normattiva, the Italian State's legislation portal. Its texts are for information; the official text is the one published in the Gazzetta Ufficiale.

You choose the country whose law applies to you in your tax profile. Answers are in English or — for Spain, the Netherlands and Italy — in that country's language if you prefer.

AskTax gives tax information and research, not advice. In particular:

• It does not give tax, legal, financial or accounting advice. It is not a tax adviser — not an asesor fiscal, a belastingadviseur or a commercialista — and using it does not create a relationship with an accountant, attorney, enrolled agent, tax adviser or any other professional.
• It does not prepare or file tax returns, keep your books, make payments for you (such as an F24 payment in Italy) or act for you before a tax authority.
• Answers are written by an AI model, and AskTax marks every one as AI-generated. They can be wrong, incomplete or out of date, even when the sources they quote are right.
• The library covers only part of the law: US federal tax (not state or local tax); UK income tax for individuals and partnerships and VAT (not Corporation Tax or National Insurance); and in Spain, the Netherlands and Italy, income tax and VAT for the self-employed and small businesses (not social security contributions, regional or local surcharges, company tax, the tax laws of Spain's Basque Country and Navarre, the Canary Islands' IGIC, or Dutch box 3). Each source shows the date of the text it quotes; the law may have changed since.
• Guidance from the IRS, HMRC or the Belastingdienst explains how that authority reads the law. It is not the law itself, and answers say when they rely on it.

You decide what to do with an answer. Check anything important against the source, and ask a qualified professional before you rely on an answer where a mistake could be costly. You are responsible for your own tax returns, filings and payments.

2. Your account

• You must be 18 or older and able to enter into a binding contract.
• One account per person. Use an email address you control and keep your password to yourself.
• You are responsible for what happens under your account. Tell us at support@styleupp.com straight away if you think someone else has used it.

When you create an account you confirm that you agree to these terms and to the Privacy Policy.

3. Subscription and payment

AskTax is a paid service; there is no free tier. The subscription costs $6.99/month when you subscribe on the website (€6.99/month if you pay in euros). Website prices do not include tax: VAT or sales tax is added at checkout where it applies to you, and the checkout page shows the total including tax before you pay. In the apps, the price is the one the App Store or Google Play shows you, in your currency, including any tax.

• It renews every month until you cancel, and each month is paid at its start.
• Who bills you: on the website, Stripe charges your card on our behalf; in the apps, Apple or Google bills you under their own terms.
• Cancelling: on the website, go to Account → Manage billing; in the apps, use your App Store or Google Play subscription settings. You keep access until the end of the month you have paid for.
• Deleting your account cancels a card subscription immediately, without a refund for the rest of the month. It cannot cancel a subscription bought in the App Store or on Google Play; cancel that in the store.
• Refunds: payments are not refundable, except where the law requires it (see section 13 if you are in the EU or EEA and section 14 if you are in the UK) or the App Store's or Google Play's own refund rules apply to a purchase made there.
• Price changes: we will tell you at least 30 days before a new price applies, and it applies from your next billing month after that. You can cancel before it takes effect. For subscriptions in the apps, the store's price-change process applies.

Fair use

A subscription includes up to 100 full answers per billing month and up to 20 in any rolling hour. It does not count when AskTax asks you a follow-up question instead of answering (a second one in a row does), replies to something that is not a tax question, or fails to deliver an answer. When you reach a limit, AskTax tells you when you can ask again. The limits keep the service available and affordable for everyone; if we ever change them, we will tell you in advance.

4. Using AskTax fairly

Please use AskTax as it is meant to be used. Do not:

• access it with bots, scrapers or other automated means, other than our own website and apps;
• try to copy or extract the library, the answers or the sources in bulk, or use them to build a competing product or to train an AI model;
• get around the fair-use limits, access controls or security, or interfere with the service or other people's use of it;
• share your account, or resell or sublicense access to it;
• reverse engineer the service, except where the law allows it;
• use it for anything unlawful, including tax evasion or fraud, or to harm anyone;
• present its answers as professional advice, or as coming from us or from a tax professional;
• enter other people's personal information without the right to do so, or tax and identity numbers such as a Social Security number, UTR or National Insurance number, a DNI, NIE or NIF, a BSN, or a codice fiscale or partita IVA.

What we do about content

Your chats are private: nobody else can see them, and we do not publish anything you write. We do not monitor or filter chats, and no automated system removes content or restricts accounts. If we receive a report that content in AskTax is illegal or breaks these terms (the Legal page explains how to report it), a person reviews it. If we then remove content or suspend or close an account, we tell the person affected what we did and why, and they can reply to support@styleupp.com to ask us to look at the decision again.

5. Content and intellectual property

• The sources. The US statutes, regulations and IRS publications in the library are works of the US government and in the public domain. UK legislation and HMRC guidance are Crown copyright, used under the Open Government Licence v3.0. Spanish legislation is reused from the BOE under its reuse conditions, with the attribution they ask for. Dutch legislation and Belastingdienst texts are published under CC0 (no rights reserved). Italian legislation comes from Normattiva; laws and other official acts are not protected by copyright. Answers and source pages show the attribution each source asks for.
• Our service. The software, the design, the way answers are organized and presented, the library as a collection, and the AskTax name and logo belong to StyleUpp s.r.o. or its licensors. While your subscription is active, you may use AskTax for your own purposes, including your own business.
• Your questions. They are yours. You allow us to use them to provide the service — to store them and to process them with our providers as the Privacy Policy describes. You can download them (Account → Download my data) and delete them at any time.
• Your answers. You may use the answers you receive for any lawful purpose, including sharing them. We do not claim ownership of them; the sources quoted in them stay under their own licences.
• Feedback. If you send us suggestions, we may use them without owing you anything.

6. Availability and changes to the service

We work to keep AskTax available and accurate, but we cannot promise it will always be available or free of errors. We may change, add or remove features, and we may need to pause the service for maintenance. If we stop providing AskTax altogether, we will tell you at least 30 days in advance and refund any fees you have paid for the time after it stops.

7. Disclaimers

To the extent the law allows, AskTax is provided “as is” and “as available”. We do not promise that answers are accurate, complete, up to date or suitable for your situation, and we give no warranty beyond what these terms say.

Nothing in these terms takes away rights you have as a consumer that the law does not allow to be taken away.

8. Our liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, lost profits, or taxes, interest or penalties that follow from how you used an answer;
• our total liability to you for all claims relating to AskTax is limited to the amount you paid us in the 12 months before the claim. If you are a consumer, this limit applies only as far as the law of your country allows.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. If you are in the UK, section 14 also applies.

9. Ending your use of AskTax

You can stop at any time: cancel your subscription, and delete your account from Account → Delete account. You can download your data first.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect the service or other people. We will tell you why unless the law prevents it. If we close your account when you have not broken these terms, we will refund the unused part of a subscription paid on the website.

The sections on content, disclaimers, liability and governing law continue to apply after your account ends.

10. Changes to these terms

Each version of these terms has a version number and the date it takes effect, shown at the top. If we make an important change, we will ask you to review it and agree before you continue using AskTax. If you do not agree, you can stop using AskTax: download your data, cancel your subscription and delete your account — none of these needs you to agree to the new version.

11. Governing law and disputes

These terms are governed by Czech law, and disputes go to the courts of Prague, Czech Republic.

If you are a consumer living in the UK, the European Union or the European Economic Area, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in its courts.

Before starting any claim, please write to support@styleupp.com so we can try to resolve it.

12. Language of these terms

These terms are offered in English, Spanish, Dutch and Italian. They were written in English and translated into the other languages. If the versions differ, the English version prevails, unless the mandatory consumer law of your country requires otherwise.

13. If you live in the European Union or the European Economic Area

If you are a consumer living in the European Union, Iceland, Liechtenstein or Norway, these terms apply to you with the following additions, which take priority if anything else here conflicts with them.

Your right of withdrawal

If you subscribe on the website, you can withdraw from the contract within 14 days of the day you subscribed, without giving any reason. To withdraw, use any of these:

• “Withdraw from contract here” on your Account page, for the whole 14 days. It shows what you will be refunded and asks you to confirm with “Confirm withdrawal”. We then email you a confirmation of your withdrawal with its date and time.
• An email to support@styleupp.com that clearly says you withdraw.
• The model withdrawal form, by email or post. Using it is optional.

You meet the deadline if you send your withdrawal before the 14 days end.

Starting straight away, and what withdrawing costs

When you subscribe on the website, you ask us to start the service straight away, during the withdrawal period, and you confirm that you know what that means: if you then withdraw, you pay for the service up to the moment you withdraw. We charge the days you used — counting the day you subscribed as one — as a share of the month you paid for, and refund the rest. The subscription ends when you withdraw, and your access with it. We refund you without undue delay and at the latest within 14 days of receiving your withdrawal, to the card you paid with, at no cost to you.

The right of withdrawal is for consumers. It does not apply if you subscribe as a business (for example if you give a VAT or tax ID at checkout). For a subscription bought in the App Store or on Google Play, Apple's or Google's rules apply; ask them for a refund.

If the service is not as it should be

AskTax is a digital service. The law of your country gives you rights if it does not conform to our contract — for example if it does not work as these terms describe. You can ask us to bring it into conformity, and if we do not or cannot, to reduce the price or end the contract and get back what you paid for the time it did not conform. These rights (under Directive (EU) 2019/770 as your country applies it) cannot be excluded, and nothing in these terms limits them.

Complaints and disputes

Please write to support@styleupp.com first; we answer every complaint. You can also turn to your national consumer authority, or get free help to settle a dispute out of court:

• Czech Republic and the whole EU: the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.gov.cz/en) resolves consumer disputes with traders based in the Czech Republic out of court, free of charge — including for consumers who live in another EU country.
• Cross-border help: the European Consumer Centre in your country (ECC-Net) gives free help with disputes with a trader in another EU country.

You keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim in its courts.

14. If you live in the United Kingdom

These terms apply to you with the following additions, which take priority if anything else here conflicts with them.

Your right to cancel

If you subscribe on the website, you can cancel within 14 days of subscribing without giving a reason, by writing to support@styleupp.com. Because the service starts as soon as you subscribe, at your request, we will refund what you paid minus an amount in proportion to the service you received before you told us. For a subscription bought in the App Store or on Google Play, Apple's or Google's cancellation and refund rules apply.

Your statutory rights

Under the Consumer Rights Act 2015 we must provide the service with reasonable care and skill. If we do not, you can ask us to put it right, or to reduce the price. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill; we are not responsible for business losses if you use AskTax for your business.

HMRC guidance is not law

HMRC's manuals and GOV.UK guidance describe how HMRC applies the law. They are HMRC's view, not the law itself, and a court or tribunal may decide differently. AskTax labels them as guidance wherever an answer relies on them.

Courts

You can bring a claim in the courts of the part of the UK where you live: England and Wales, Scotland or Northern Ireland.

15. Contact

Write to support@styleupp.com with any question about these terms.

• Company: StyleUpp s.r.o.
• Address: Mečislavova 164/7, Nusle, 140 00 Praha 4, Czech Republic
• Registration: Company ID (IČO) 09927646, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 344827
• VAT ID: CZ09927646
• Email: support@styleupp.com